A household I know received a letter from the water company saying it was going to change the direct debit is deducted from their account from December 2013 but nothing else other than an ‘opening balance’ of £17.04. It gave no meter reading, history of payments, no details of standing charges or even what the current payments were. The family had to check their bank account to realise the direct debit payments were being doubled! And as the supply of water and waste water drainage were provided by two different water companies, they then had to check the second company […]
