Many years and billions of pounds of compensation for mis-sold payment protection insurance (PPI) later, customers are still being sold insurance they do not want. This week the Financial Services Ombudsman (FSO) revealed that just over half of its new complaints are still from people who were sold PPI that they did not need. THE FSO also revealed that non-PPI complaints were up by 45% in the first half of the year. And the star performer in the complaints hit parade was packaged banks accounts. These accounts cost anything from £2 a month to £25 and offer insurance for travel, […]
